Onsite IT support is when you hire a professional service provider to come out to your business premises and assist with any issues that may arise. IT field support is focused on those companies that have branches in different strategic points of the country or that choose to save the salary of full-time people and pay by ticket only when it is really needed. The most common types of services include:

• Technical assistance – includes helping with Hardware/Software installation, configuration, and troubleshooting.

• System maintenance: involves keeping your computers and all of your devices running at peak performance by optimizing, upgrading, and maintaining hardware

• Troubleshooting – this is where a specialist will look into why certain hardware (Computer, printers, servers, DVR, cameras, peripherials, network issues, topology, physical server,  etc) aren’t working properly and fix or replace them.

Whats on

• You want to take your company to the next level - With our portfolio of clients and suppliers you will optimize the problem resolution time in your company, keeping you updated with the best prices for hardware and installation equipment.
  
  

• You want to save money –If you have many employees, hiring external IT support will reduce this service to only when you need it and not paying salary while it is not needed. By utilizing on-site IT support you will reduce costs significantly. Reduces travel costs by not having to travel personnel.
  
  

• You need help immediately – if there is an issue with your computer, you won’t be able to work until the problem has been fixed. However, if you use onsite IT support, they will be able to address the issue right away.
  
  

• You need better logistics - To support your clients or users who are in distant locations, which means downtime, money for travel expenses, transfers, etc.
  
  

• You may not have much time to wait for something to be repaired - Improve the level of care based on an improvement system SLA service level agreement.
  
  

• You might not have a good understanding of technology – If you do not understand how things work, you might make mistakes that could lead to serious consequences. An onsite IT professional will be able to explain complex concepts to you so you can avoid making costly errors.
  
  
  

  
  
  

Why should I use Field Services?

Whats On

Remote support allows technicians to view, control and run diagnostics on a remote device without asking the user to do anything. They can transfer files, configure settings, troubleshoot issues, and resolve problems on their own, on this way your company focuses on what is important to you and we take care of providing the tools, support, training and security so that everything works as needed.

• Technical assistance – includes support 24/7 in different languages helping with software installation, training, configuration, and troubleshooting.

• System maintenance – It involves keeping your computers and software running at peak performance through maintenance, routine checks, and software updates.

• Troubleshooting – this is where a specialist will give into why certain programs aren’t working properly and fix them accordingly.

Why should I use Remote Services support?

• You want to take your company to the next level - We can offer the technological solution designed for the needs of your company, its organization, security, proper functioning and optimization, thereby achieving an improvement in times, costs and processes.
  
  

• You want to save money – Time means money if you have many employees wasting time solving an IT issue you are loosing money. By using Remote service support, you can let your employes be focused on your company and not on IT issues.
  
  

• You need help immediately – if there is an issue with your computer, you won’t be able to work until the problem has been fixed. However, if you use onsite IT support, they will be able to address the issue right away.
  
  

• Make responsible Service Desk - We are responsible for receiving incidents/requirements. This can serve as dispatch or solver, the Service Desk is responsible for following up on the ticket until satisfactory closure.
  
  

• You need more than just basic Tech support – If you have a complex network setup, then you might require additional services such as remote access, email management, security monitoring, and so forth. An experienced IT support company can provide these services.
  
  

• You may not have enough time to fix the issue - When you outsource IT support, you won't have to worry about spending hours figuring out what's wrong, even because we rely on continuous SLA Service Level Agreement improvement.